1. To sort the self-service records, you have to be first on your admin account.
2. Press on the Integration tab ( ) from the left side of the page.
3. Then press on the Self-service tab ( ) from below.
4. Then press on the List button on the right side of the menu in order to see all self-service records.
5. Then press on the upper/lower arrow on the right of any of the name columns in order to sort the list.